Shipping policy
1. Processing :
Once we receive your order please allow 24 hours for processing (excluding Sundays and National Holidays). You will receive a confirmation mail once your order has been placed. All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number once your order is booked for pickup in our system.
2. Purchasing
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Folk & Fab offers the following shipping methods:
Prepaid - Standard Shipping (Free) : 4-8 business days
Cash On Delivery - Standard Shipping (Free) : 4-8 business days
3. Shipping
Please allow 4 - 8 business days for domestic shipping. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. Folk & Fab is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of our delivery partner we have no control over the package.
4. Exchanges & Returns
Returns will be considered up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please mail us at hello@folkandfab.com in order to place a return/exchange request.
a. Exchanges
In this case, contact us at hello@folkandfab.com. We will initiate a reverse pick-up for your order. Once the items reach our facility and have passed quality check, the exchanged item in your preferred size will be dispatched from our facility.
Please Note - Items once exchanged, cannot be exchanged again.
b. Returns
In this case, a reverse pickup will be initiated and the products will be picked up from your location. Once the items have passed a quality check, a refund will be initiated to the original payment method. Refunds to the payment method can take 5-7 business days to reflect in your account.
- All items are inspected thoroughly before a return is processed. Items found
worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please raise a return request within 3 days of receipt as we cannot assist you after that time frame.
Please contact hello@folkandfab.com for assistance.
Products purchased on 'SALE' such as "End Of Season Sale", “Eid Sale" etc. cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.
If your item is faulty, incorrect or not delivered, you will have to let us know within 3 days of receiving the package. We cannot issue any refunds/provide assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at hello@folkandfab.com.com
5. Cancellations
In case you have placed an order and want to cancel it, kindly send us an email at
hello@folkandfab.com mentioning your order ID and the name with which the order was placed. Please do note, in case you wish to cancel an order after delivery has been attempted, a fee of Rs.100 will be deducted. For further questions/clarifications, kindly reach out to us via email. The concerned team will be happy to help you.